Cancellation & Modification Policy

We understand that sometimes plans change. At OwlHarmony Handmade LLC, we strive to accommodate order modifications and cancellations wherever possible. However, due to the handcrafted nature of our products and fast fulfillment timelines, certain limitations apply.

1. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible at [email protected]. We accept cancellation requests if your order has not yet been processed or shipped.

• Cancellations are allowed within 12 hours of placing the order.
• If your order has already been shipped, we cannot cancel it.
• You may still return the product upon delivery according to our Returns & Refunds Policy.

2. Order Modification

You may request changes to your order (such as address correction, product size, or quantity update) within the first 12 hours after ordering by emailing us.

• Once an order has been packed or shipped, modifications are no longer possible.
• We are not responsible for incorrect addresses entered during checkout.

3. How to Request

To request a cancellation or modification:

• Email: [email protected]
• Subject: “Cancel Order #[Your Order Number]” or “Modify Order #[Your Order Number]”
• Include your full name, email, and shipping address used at checkout

4. Contact Us

For any questions regarding this policy, feel free to contact us:

Email: [email protected]

Phone: +1 (505) 345-7855

Company: OwlHarmony Handmade LLC

Address: 8616 Menaul Blvd NE, Albuquerque, NM 87112, USA

5. Last Updated

This policy was last updated in May 2025.