Returns & Refunds Policy

At OwlHarmony, we stand by the quality of our handcrafted goods. If you’re not completely satisfied with your purchase, we’re here to help.

1. Return Window

We accept returns within 14 days of delivery. Items must be in original condition, unused, and with original packaging intact.

2. Return Eligibility

• Item must be unused and in the same condition you received it
• Item must be in its original packaging
• Receipt or proof of purchase is required
• Custom or final sale items are non-refundable unless damaged

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, a credit will be applied to your original method of payment within 5–7 business days.

4. Damaged or Defective Items

If your item arrives damaged or defective, please email us within 5 days of delivery with your order number and clear photos of the issue. We will offer a replacement or full refund.

5. Return Shipping

• Buyers are responsible for return shipping costs unless the item is damaged or incorrect
• We recommend using a trackable shipping service

6. How to Initiate a Return

Please email [email protected] with the subject “Return Request – Order #[Your Order Number]” and include the following:

• Your full name and email address
• Reason for return
• Photos (if item is damaged)

7. Contact Information

Email: [email protected]

Phone: +1 (505) 345-7855

Address: 8616 Menaul Blvd NE, Albuquerque, NM 87112, USA

8. Last Updated

This policy was last updated in May 2025.