Shipping & Delivery Policy
At OwlHarmony, we are committed to delivering your handcrafted goods safely and efficiently. Below is everything you need to know about our shipping process and timelines.
1. Processing Time
Orders are typically processed within 1–3 business days (excluding weekends and holidays). A shipping confirmation with tracking details will be sent once your order is dispatched.
2. Shipping Methods & Costs
- Standard U.S. Shipping (7–12 business days): FREE for all orders over $50
- Flat-rate Shipping: $6.95 for orders under $50
- We currently ship to the U.S. and select international destinations
3. Estimated Delivery Times
- USA: 7–12 business days after shipment
- Canada & International: 10–20 business days (depending on customs and local carriers)
4. Order Tracking
Once shipped, you will receive a tracking number by email. You can monitor the status of your delivery via the tracking link provided.
5. Delivery Delays
Delays may occur due to carrier issues, weather conditions, customs, or holidays. While we do our best to deliver on time, such delays are outside our control.
6. Incorrect Addresses
Please ensure your shipping address is accurate at checkout. We are not responsible for failed deliveries due to incorrect or incomplete addresses.
7. Lost or Damaged Items
If your package is lost or arrives damaged, email [email protected] within 5 days of delivery with your order number and photos (if applicable). We will resolve the issue promptly.
8. Questions or Concerns?
Reach out to our support team at:
Email: [email protected]
Phone: 1-800-829-4933
9. Last Updated
This policy was last updated in May 2025.