Cancellation & Modification

At Harmony™, we understand plans can change. This policy explains how to cancel or modify your order for bags & lifestyle products. For assistance, email [email protected].

Order Cancellation

• Within 12 hours: Cancel for a full refund to your original payment method.
• After 12 hours: We’ll try our best, but cancellation isn’t guaranteed once processing has begun.
• After dispatch: Orders can’t be cancelled. You may request a return once delivered (see our Refund & Returns Policy).

Order Modification

• Address changes: Request within 12 hours of purchase.
• Item/quantity changes: Possible only before processing starts; otherwise place a new order and return the original after delivery (if eligible).
• Customization & gift notes: We can add these if your order has not yet been packed.

Refunds

Approved cancellations are refunded to the original payment method. Bank or payment provider timelines apply (typically 7 business days after we issue the refund).